Shipping policy

Shipping Policy — SunGod Jewelry

Thank you for choosing SunGod Jewelry.
Each piece is prepared with care and intention before being released for delivery.

Processing Time

All orders are inspected, packaged, and prepared before dispatch.

  • In-stock pieces: shipped within 2–5 business days

  • Pre-orders / limited editions: shipped by the date announced on the product page

  • Orders are processed Monday–Friday, excluding public holidays in Mauritius.

You will receive a shipping confirmation email with DHL tracking once your order has been dispatched.

Shipping Method

All SunGod Jewelry orders are shipped exclusively via DHL Express, ensuring secure and timely international delivery.

Estimated Delivery Times (DHL Express)

  • Mauritius: 1–3 business days

  • Africa & Middle East: 2–5 business days

  • Europe, UK & Asia: 3–6 business days

  • USA & Rest of World: 4–8 business days

Most international deliveries arrive within one week, though customs clearance or remote locations may occasionally add a few extra days.

Shipping Fees

Shipping costs are calculated at checkout based on destination and DHL service.

Complimentary DHL Express shipping may be offered during special launches or promotions.

Customs, Duties & Taxes

International orders may be subject to import duties or taxes determined by the destination country.

  • These charges are not included in the purchase price.

  • The customer is responsible for any customs fees required for delivery.

Address Accuracy

Please ensure your shipping address is correct at checkout.

SunGod Jewelry is not responsible for delays or losses caused by incorrect or incomplete addresses provided by the customer.

Lost or Damaged Parcels

If your parcel arrives damaged or is not delivered:

  • Contact us within 7 days of the delivery date (or expected delivery date).

  • Include your order number and photos if applicable.

We will work directly with DHL Express to resolve the matter as quickly as possible.

Contact

Email: support@sungodjewelry.com
Location: Branch Rd, Petit-Verger, Saint. Pierre, Moka, Mauritius